Terms of service

Welcome to Golden Aura UK — your destination for premium lifestyle and fashion essentials.
These Terms of Service (“Terms”) govern your access to and use of our website and all services we provide through it.

Throughout this document, the terms “we,” “us,” and “our” refer to Golden Aura UK. By visiting our site or making a purchase, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

1. Store Ownership & Platform

  • Golden Aura UK owns and operates this website.

  • Our store is hosted and powered by Shopify, a globally trusted ecommerce infrastructure that ensures secure and reliable service delivery.

2. Customer Eligibility

By using our website, you confirm that:

  • You are of legal age in your country or region,

  • You are providing consent for any minor using this site through your devices (if applicable),

  • Your purchases are for personal use only and not for resale or unauthorized distribution.

3. Product Information & Availability

  • We aim for accuracy in product descriptions, images, and details.

  • However, slight variations may occur due to screen display differences.

  • We reserve the right to update product details, pricing, or availability at any time without prior notice.

  • We may also limit or discontinue product quantities based on location or order behavior.

4. Orders & Payments

  • Submitting an order means you are making a purchase request.

  • An order is considered accepted only after payment confirmation and shipment processing.

  • We process payments through the options available at checkout.

  • Please review your order carefully — cancellations may not always be guaranteed after confirmation.

  • If we cancel or modify your order, we will attempt to notify you using the details you provided.

5. Shipping & Delivery

  • Delivery times shown are estimates only, not guarantees.

  • We are not responsible for delays caused by couriers, customs, or external disruptions.

  • Once your package is transferred to the carrier, risk of loss and ownership are passed to you.

  • Customers must provide correct shipping details — we are not liable for errors submitted by customers.

6. Returns & Refunds

  • Returns and refunds are handled strictly according to our Refund Policy on this store.

  • We reserve the right to deny refunds if return conditions are not met.

7. Intellectual Property

  • All content on this website, including logos, images, videos, text, product names, and design layout, belongs to Golden Aura UK or licensed partners.

  • Content is for personal viewing only and must not be copied, modified, or redistributed without written consent.

8. Third-Party Links & Tools

  • Our site may contain links or tools operated by third parties.

  • These are provided for convenience and are not under our control.

  • Any interaction with third-party sites is at your own risk — we hold no liability for external services.

9. Customer Feedback & Reviews

When submitting feedback or reviews, you agree that:

  • We may use your Feedback to improve our Services,

  • We are not obligated to respond or provide compensation,

  • We may remove any Feedback that is abusive, misleading, or violates these Terms.

10. Prohibited Activities

You agree not to use our Services to:

  • Perform illegal or fraudulent actions,

  • Upload malware, spam, or harmful code,

  • Scrape or collect user data,

  • Impersonate our brand or mislead others,

  • Disrupt or bypass our store security.

We reserve the right to suspend or terminate access if these rules are violated.

11. Service Termination

  • We may revoke access to our Services at any time if required.

  • Any pending payments before termination remain your responsibility.

  • Key sections of these Terms remain valid even after termination.

12. Disclaimer & Liability Limits

  • Our Services are provided “as available”, for general shopping use.

  • Golden Aura UK and Shopify affiliates are not liable for:

    • Loss of revenue or data,

    • Indirect or consequential damages,

    • Service interruptions beyond our control.

13. Legal Safeguards

  • If any part of these Terms becomes unenforceable, all other sections remain valid.

  • Failure to enforce any right does not equal permanent waiver.

  • These Terms represent the entire agreement between Golden Aura UK and you