Shipping policy

At Golden Aura UK, we are committed to delivering your order safely, quickly, and affordably. Please read our Shipping Policy to understand how we process and ship your purchases.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Processing may take slightly longer during high-demand periods such as holidays, promotions, or new product launches.

  • You will receive a notification once your order has been shipped.

2. Delivery Time Estimates

Delivery times vary based on your location:

Region Estimated Delivery Time
United Kingdom 5–10 business days
Europe 7–15 business days
United States & Canada 10–20 business days
Rest of the World 14–30 business days

Please note: These are estimates and not guaranteed delivery dates. Delays may occur due to courier schedules, customs inspections, or external factors beyond our control.

3. Shipping Fees

  • Shipping costs are calculated at checkout and depend on your delivery region and order size.

  • We may offer free or discounted shipping during special promotions when available, this will be displayed at checkout.

4. Customs & Import Charges

  • International orders may be subject to customs fees, taxes, or import duties, depending on the destination country.

  • These charges are the responsibility of the customer and are not controlled or covered by Golden Aura UK.

5. Incorrect or Incomplete Address

  • Customers must ensure that their shipping information is accurate and complete.

  • We are not liable for lost or undelivered packages caused by incorrect addresses provided at checkout.

  • If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

6. Tracking Your Order

  • Once shipped, you will receive a tracking number (if provided by the carrier) via email or SMS.

  • Tracking updates depend on the shipping provider and may take 24–72 hours to reflect.

7. Lost or Delayed Packages

  • Golden Aura UK is not liable for shipping delays caused by couriers, customs, or natural/global disruptions.

  • If your package is confirmed lost by the shipping carrier, please contact us we will assist you in filing a claim or exploring available solutions.

8. Delivery Confirmation

  • Once your order is marked as delivered by the carrier, Golden Aura UK is no longer responsible for any loss, theft, or damage that occurs afterward.

9. Customer Support

For shipping-related inquiries, assistance, or concerns, please reach out through our store’s Contact Page or official support channel. We’re always here to help.

Golden Aura UK
Delivering style, quality, and aura — worldwide.